Frequently Asked Questions

The price of the WSPay Standard is  EUR. The price of fees per transaction depends on the banks / cardholders

WSPay Standard is valid for one year from the date of activation and is contracted for an indefinite period. Upon expiration of the existing one, the extension is automatically extended and a new invoice is sent for the next year, except in case of cancellation of the service, which is accepted only in writing (e-mail) before the expiration of the existing license or max. 7 days from receipt of invoice for the next year.

A properly completed online application with a signature is considered a contract. If additional services are subsequently contracted, an official offer will be created for you. By accepting the terms of the offer, together with the signed online request will form a contract..

Everything you need to connect to WSPay, as well as forms for cardholders, we provide you upon completion of the online request, depending on the selected services.

Depending on your preferences, you can fill out one, two or all of the submitted forms. If you are not sure which ones you will fulfill, or do you need, please feel free to contact us.

You must have a minimum of one cardholder contracted to be able to make a connection and activate online card payment.

The card company with which you have contracted the online payment, depending on the processor through which the payment was made. Please note, WSPay does not make payments and has no insight into when your funds will be credited to your account. These conditions are strictly defined with card companies.

Unfortunatlly no. One domain means one point of sale; accordingly, one ShopID implies one point of sale. This is not only our provision, but also the provision of the cardholder, because when registering with Mastercard and Visa on a global level, the web address of the point of sale is reported and the activation parameters are submitted for that point of sale.

If billing requests from multiple web addresses start to arrive for the activated parameters, they will be rejected by 3D secure during payment authentication because they come from an unregistered web address.

If one company has several webshops, it is necessary to register and contract for each webshop separately. The exception is if they are subdomains, only then it is possible to use one ShopID for each subdomain (max. 5).

Yes, you can have multiple currencies in one webshop. Depending on the currency you set, you will be assigned a separate ShopID for each currency and, depending on the request, you must send a request to the correct ShopID by the shop.

We emphasize that the web address / domain must be the same, possibly, by choosing the currency below the domain, the difference may be https://www.domena.com/hr/eu/ and in that case it is valid that the price of one WSPay Standard includes max. up to 5 currencies / ShopIDs.

We have ready-made plugins for WooCommerce and OpenCart.

For the protection of privacy, we do not send the reason for refusing the transaction to the shop, but only at the express request of the merchant.

Invalid Signature - check the parameters based on which the transaction signature is created. The most common mistake is to enter TotalAmount with a comma ... When creating a Signature, the amount must be entered without decimal marks: 1000 (for EUR 10.00), 1050 (for EUR 10.50) ... When sending to WSPayForm, sends a comma-separated amount.

Repeating ShoppingCartID - once the payment has been successfully made, the same transaction ID must never be repeated. If a merchant has had an active WSPay for years, they must generate unique transaction IDs for the entire time of use because the system remembers them.

Mandatory parameters - if not all mandatory parameters are sent (which are specified in the implementation documentation), the transaction will be rejected due to sending an invalid request.

Getting information on CallBackURL - it is necessary to provide us with a URL that is a clean link or has the specified ports in the allowed group (specified in the documentation)

After the payment is made, WSPay sends a response to ReturnURL (and CallBackURL if set). If the shop did not receive the information due to an unforeseen disconnection, it is recommended that for each transaction for which no response was received, a check of the status of the transaction - StatusCheck - instructions can be found in the documentation.

It does if you set up in the WSPay administration. Under "ShopID Settings", you can turn on sending notifications to the customer and to the point of sale.

Approved payments can be canceled or refunded, depending on the type of transaction ... If the transaction is pre-authorized, it can be canceled (canceled) and the payment will never be made.
If the transaction is completed, a refund can be made, in part or in full. You can make both cancellations and refunds manually in the WSPay administration or automatically via the API, instructions can be found in the documentation.

Yes, you can upload a logo, change the colors of the background, frame, text ... Everything is described in the documentation for using the WSPay administration.